Terms of service


Overview

Welcome to Aersoak! The terms "we", "us" and "our" refer to Aersoak. Aersoak operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Aersoak is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1: Eligibility

By using this website, you confirm that you are legally able to enter into a binding agreement in your country or region. You must provide accurate and complete information when placing an order.

Section 2: Product Information

We aim to present accurate descriptions, photographs, ingredients, directions, prices, and availability. However, colours and packaging may appear differently depending on your device, and minor product variations may occur. Aersoak is the brand, and Molecular Hydrogen Bath Tablets are the product. Product details may be updated when the formulation, packaging, or supplier information changes.

Section 3: Product Use and Wellness Disclaimer

Molecular Hydrogen Bath Tablets are intended for external bath use only. Do not ingest them. Always follow the instructions and warnings provided on the product packaging. Information on this website is provided for general wellness and educational purposes and should not be considered medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual experiences and results may vary. If you are pregnant, nursing, receiving medical treatment, have a health condition, or have concerns about skin sensitivity, consult a qualified healthcare professional before use. Stop using the product if irritation or discomfort occurs.

Section 4: Orders

Submitting an order does not automatically mean that it has been accepted. We may decline or cancel an order when reasonably necessary, including when:

  • A product is unavailable;

  • Payment cannot be authorised;

  • Pricing or product information contains an error;

  • We suspect fraudulent or unauthorised activity; or

  • We cannot deliver to the supplied address.

If payment has already been collected for a cancelled order, we will issue a refund using the original payment method.

Section 5: Prices and Billing

Prices are displayed in USD unless otherwise stated. Applicable taxes, duties, and delivery charges will be shown during checkout when available. We may update prices at any time. Price changes will not affect orders that have already been accepted. You agree to provide current and accurate billing, payment, and contact information.

Section 6: Shipping and Delivery

Shipping times shown on the website are estimates and are not guaranteed unless expressly stated. Delivery may be affected by carrier delays, customs processing, weather, incorrect address information, or circumstances outside our reasonable control. Please review our Shipping Policy for available destinations, estimated delivery times, charges, duties, and other shipping information.

Section 7: Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Return and Refund Policy and any consumer rights provided by applicable law. Nothing in these terms limits any legal rights that cannot lawfully be excluded.

Section 8: Website Accuracy and Availability

We aim to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted, secure, or error-free. We may correct errors, update information, suspend features, or modify the website when reasonably necessary.

Section 9: Intellectual Property

All website content—including the Aersoak name, branding, product descriptions, photographs, graphics, videos, designs, and written materials—is owned by or licensed to Aersoak and is protected by applicable intellectual-property laws. You may not reproduce, distribute, modify, publish, sell, or commercially use our content without prior written permission.

Section 10: Reviews and User Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

  • The content is accurate and based on your genuine experience;

  • You own it or have permission to share it;

  • It does not violate another person’s rights; and

  • It is not unlawful, abusive, misleading, or harmful.

You grant us permission to display and use submitted content for operating and promoting Aersoak, subject to applicable law. We may remove content that violates these terms.

Section 11: Prohibited Uses

You may not use this website:

  • For unlawful or fraudulent purposes;

  • To infringe intellectual-property or privacy rights;

  • To submit false or misleading information;

  • To distribute malware, viruses, or harmful code;

  • To interfere with the website’s security or operation;

  • To collect information about others without permission; or

  • To attempt unauthorised access to any account or system.

Section 12: Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, and social-media platforms. We are not responsible for third-party websites or services that we do not control. Your use of those services may also be governed by the third party’s own terms and privacy policies.

Section 13: Privacy

Personal information submitted through the website is handled according to our Privacy Policy. By using the website, you acknowledge that you have reviewed that policy.

Section 14: Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not promise that the website will always be uninterrupted or completely error-free. This section does not affect warranties, guarantees, or consumer rights that cannot lawfully be excluded.

Section 15: Limitation of Liability

To the fullest extent permitted by law, Aersoak will not be liable for indirect, incidental, or consequential losses resulting from the use of the website or misuse of a product. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or personal injury caused by negligence.

Section 16: Indemnification

Where permitted by law, you agree to compensate Aersoak for reasonable losses or expenses resulting from your unlawful use of the website, your violation of these terms, or your infringement of another person’s rights.

Section 17: Severability

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Section 18: Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, form the agreement between you and us regarding your use of the website and purchases from Aersoak.

Section 19: Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. This provision does not limit any mandatory consumer rights available under the laws applicable in the customer’s place of residence.

Section 20: Changes to These Terms

We may update these Terms of Service to reflect changes to our business, products, website, or legal obligations. The latest version will be posted on this page with its updated effective date.

Section 21:  Contact Us

Questions about these Terms of Service may be sent to:

Aersoak Customer Support
Email: hello@aersoak.com