Refund policy


We want you to feel confident when purchasing from Aersoak. This policy explains what can be returned, what cannot, and how we will help resolve order problems.

30-Day Return Window

You may request a return within 30 days of receiving your order. To qualify for a standard return, the product must be:

  • Unused and unopened
  • In its original, undamaged packaging
  • Sealed and suitable for resale
  • Accompanied by proof of purchase

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Opened Products

Because Aersoak tablets are moisture-sensitive personal-care products, we cannot normally accept returns of products that have been opened, used, or exposed to water. Once opened, we cannot verify how the tablets were stored or safely resell them. This restriction does not apply where the product arrived damaged, defective or incorrect, or where applicable consumer law gives you additional rights.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible preferably within seven days of delivery. Include:

  • Your order number
  • A description of the problem
  • A photograph of the shipping package
  • A photograph of the affected product
  • A photograph of the batch or lot number, if visible

Please keep the product and packaging until we have reviewed the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost to you.

The seven-day reporting request helps us investigate carrier and fulfillment issues promptly. It does not limit any rights you may have under applicable consumer law.

How to Request a Return

Email us at hello@aersoak.com with:

  • Your name and order number
  • The item you wish to return
  • The reason for the return
  • Photographs, if the item is damaged or defective

If your return is approved, we will provide return instructions and the correct return address.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping. We recommend using a tracked service, as we cannot refund items that do not reach the approved returns facility.

If the product arrived damaged, defective, or incorrect, Aersoak will cover reasonable return-shipping costs or advise you that a return is unnecessary.

Original delivery charges are normally non-refundable unless:

  • The order was damaged, defective, or incorrect;
  • The full order is being cancelled under an applicable statutory right; or
  • Applicable law requires the delivery charge to be refunded.

Refund Processing

We will inspect the returned product and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card provider may require additional time to display the refund.

If more than 15 business days have passed since we confirmed your refund, contact us at hello@aersoak.com.

Products purchased with a discount are refunded at the amount actually paid. Promotional purchases follow the same eligibility requirements unless clearly identified as final sale before purchase.

Returns & Support

If there is a concern with your order, we’re here to assist. Please contact us at hello@aersoak.com before taking any further steps.

Returns must not be sent without prior authorization. Unapproved returns will not be accepted. Once your request is reviewed, we will provide clear instructions on how to proceed. 

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but orders can enter fulfillment quickly and cancellation is not guaranteed after processing has begun. If the order has already shipped, the standard return process applies.

Refused and unclaimed deliveries

Please do not refuse a delivery without contacting us first.

If a package is returned because it was refused, left unclaimed or could not be delivered due to an incorrect customer-provided address, any return shipping, carrier fees or non-refundable customs charges may be deducted from the refund where permitted by law.

International Duties and Taxes

Shipping charges, import duties, customs fees, and taxes paid directly to a carrier or government authority may not be refundable by Aersoak. If you return an international order, contact the relevant authority or carrier to determine whether those charges can be reclaimed.

UK and European Customers

Nothing in this policy limits your statutory consumer rights.

Customers in the UK or European Economic Area may have a legal right to cancel qualifying online purchases within 14 days of delivery. You must notify us within the applicable period and return the goods according to the instructions we provide.

When you cancel a full order under this right, we will refund the product price and standard outbound delivery charges, and issue the refund within 14 days of receiving the goods back (or receiving proof of return, whichever is earlier).

Any exception for opened, sealed goods depends on the product and applicable health, hygiene, and product-integrity requirements. Faulty or misdescribed products remain covered by statutory consumer protections.

Contact us

For return or refund questions, contact:

Aersoak Customer Support
Email: hello@aersoak.com